FAQs

# Frequently Asked Questions

## 1. What countries do you ship to?

We currently ship to the **United States and Canada**.

## 2. Is shipping free?

Yes! We offer **Free Standard Shipping** on eligible orders shipped within the United States and Canada.

## 3. How long does delivery take?

Our estimated delivery time is **3–7 business days** after your order has been shipped.

## 4. How long does it take to process my order?

Orders are usually processed within **1–2 business days**. Once your order has been processed and shipped, you will receive tracking information when available.

## 5. Will I receive a tracking number?

Yes. Once your order has been shipped, we will send a **shipping confirmation email with tracking information**, when available.

## 6. How can I track my order?

You can use the tracking number provided in your shipping confirmation email to track your package.

## 7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request before the order is processed or shipped.

## 8. What happens if my package is delayed?

While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to weather, carrier issues, customs processing, or other circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team for assistance.

## 9. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your **order number and clear photos of the damaged item and packaging**. We will review the issue and help you with the next steps.

## 10. What if I receive the wrong item?

If you receive an incorrect item, please contact our customer support team with your **order number and photos of the item received**. We will review your request and assist you accordingly.

## 11. Do you accept returns?

Yes, eligible products may be returned in accordance with our **Return & Refund Policy**. Please review our return policy for information about eligibility, return conditions, and applicable timeframes.

## 12. Are there any customs fees or taxes?

For orders shipped to Canada, **customs duties, taxes, or other applicable fees may apply** depending on local regulations. Any such charges, if applicable, are the customer's responsibility.

## 13. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location.

## 14. Is my payment information secure?

Yes. We use secure payment processing and industry-standard security measures to help protect your payment and personal information.

## 15. Can I order if I live outside the United States or Canada?

At this time, we only offer shipping to the **United States and Canada**.

## 16. Who can I contact if I have more questions?

If you have any questions about your order, shipping, products, or anything else, please contact our customer support team. We will be happy to assist you.

**Thank you for choosing Canora!**